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Teaching Team Members to Care About Customers and Clients
When team members learn to truly care about customers and clients and establish a more authentic relationship with them, enterprises prosper. The…
20 hrs ago
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Teaching Team Members to Care About Customers and Clients
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Good Leaders Are Easy to Please But Hard to Satisfy
A handful of expressions and quotations change the way many leaders think about leadership. “Strong opinions held weakly,” “Eyes on, hands off,” and “No…
Apr 16
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Admired Leadership
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Good Leaders Are Easy to Please But Hard to Satisfy
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Decisions Against Consensus Can’t Be Because You’re Smarter Than Everyone Else
Sometimes leaders feel compelled to go against the wisdom of the group. Even when everyone is insisting on north, sometimes leaders believe they must…
Apr 15
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Admired Leadership
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Decisions Against Consensus Can’t Be Because You’re Smarter Than Everyone Else
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The 24-Hour Rule of Celebration and Mourning
Pride can sometimes get in the way of sustaining great performance. Those who strive for excellence often become too self-critical after defeat or a…
Apr 14
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Admired Leadership
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The 24-Hour Rule of Celebration and Mourning
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When Processing Email Stands for Productivity
Sadly, in many organizations, processing email is considered productive time. When processing email is considered as valuable as addressing issues…
Apr 13
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Admired Leadership
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When Processing Email Stands for Productivity
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The Pain of Leaving Your Team for Another Opportunity
Good leaders feel a deep responsibility for the team they have helped to create. Loyalty to individual team members and the team itself is top of mind…
Apr 12
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Admired Leadership
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The Pain of Leaving Your Team for Another Opportunity
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Good Leaders Help Others to Recognize Harmful Patterns in Their Behavior
Patterns are hard to discern when they involve us. We can see patterns in others much easier than the consistent reactions and responses we employ…
Apr 11
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Admired Leadership
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Good Leaders Help Others to Recognize Harmful Patterns in Their Behavior
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When Was the Last Time You Used a Decision Tree?
Leaders have been relying on a tree-like model to make decisions for decades. A so-called decision tree breaks down a decision into a set of rules and…
Apr 10
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Admired Leadership
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When Was the Last Time You Used a Decision Tree?
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People Want to Be Part of Something Special
Everyone wants to share in special. Special promotes pride, confidence, and passion. When part of something special, team members are highly motivated…
Apr 9
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Admired Leadership
49
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People Want to Be Part of Something Special
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Leaders Who Own All of the Key Decisions
Some leaders can’t give up control or don’t feel comfortable unless they own all the important decisions for the team or organization. Even when they…
Apr 8
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Admired Leadership
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Leaders Who Own All of the Key Decisions
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Good People Like to Help Good People
When attempting to foster a deeper and more meaningful connection in a new relationship, asking for help is underrated. We often feel uncomfortable…
Apr 7
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Admired Leadership
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Good People Like to Help Good People
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The Kiva Method for Inclusive Decision-Making
The tribal elders of the Hopi nation knew a thing or two about inclusive decision-making. They originated a decision-making process that is all but…
Apr 6
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Admired Leadership
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The Kiva Method for Inclusive Decision-Making
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