Sometimes, the message sent is not the message received. The multiple mediums and channels we use to communicate with others make it easy to miss or ignore important messages. In a big stack of emails, for example, it is commonplace to pass over a message and simply not see it. Or, at a glance, presume it is something trivial.
Great points! Let’s add sending fewer messages to the tool kit since feeling bombarded by someone over and over again, even with different messages over time, may create a sense of fatigue with the writer, which leads to potentially missing something important.