When it comes to building customer loyalty while reducing both price sensitivity and repurchase inertia, the feelings of surprise, delight, relief, empathy and specialness outweigh a person’s rational thoughts and needs.
Solid post.
I think of the older writings of Peter Drucker. What an amazing mind to be able to foresee customer service as a business in and of it's self!
Thank you for your time.
Hi Joe.
Do you think the study of building customer loyalty has lessons for building employee satisfaction?
Solid post.
I think of the older writings of Peter Drucker. What an amazing mind to be able to foresee customer service as a business in and of it's self!
Thank you for your time.
Hi Joe.
Do you think the study of building customer loyalty has lessons for building employee satisfaction?