When team members learn to truly care about customers and clients and establish a more authentic relationship with them, enterprises prosper. The formula of caring relationships and loyalty is well-known but hard to produce.
A few have mentioned "maintain this relationships", I cannot agree with this more. A simple chat, not just over email but a call. Even if you end up in voicemail, it's the connections that matter. Your network may move to another company, but your relationship will also be retained thus possibly getting that new account.
Great lesson, and it applies quite broadly across all sectors of work/life, no matte what industry you are in. It is a great lesson for leaders to bring to their teams.
One thing I really love about this field note is the depth that we are encouraged to explore with our teams. Getting to know clients on a personal level requires genuine curiosity that can’t be feigned. And the insight that the more we know the more we care is brilliant. It’s harder to ignore a clients call when you’ve connected at that level, and it will reap business returns.
This is a very good lesson for leaders to keep in mind regarding the relationships they build (or don’t) with members of their team.
Good morning,
Anyone in sales has learned the importance of building, growing, and maintaining a Rolodex.
Way to encourage and show the importance of knowing your team and clients.
Thanks for your time.
A few have mentioned "maintain this relationships", I cannot agree with this more. A simple chat, not just over email but a call. Even if you end up in voicemail, it's the connections that matter. Your network may move to another company, but your relationship will also be retained thus possibly getting that new account.
How many people how many times a week, Jason? Are there specific numbers you are shooting for?
Great lesson, and it applies quite broadly across all sectors of work/life, no matte what industry you are in. It is a great lesson for leaders to bring to their teams.
Yes, not just for consultative sales people.
Great behavior for anyone to work on. Thanks, Darlene!
One thing I really love about this field note is the depth that we are encouraged to explore with our teams. Getting to know clients on a personal level requires genuine curiosity that can’t be feigned. And the insight that the more we know the more we care is brilliant. It’s harder to ignore a clients call when you’ve connected at that level, and it will reap business returns.
And so much more credibility in the behavior when there isn't a transaction pending.
You'd think the numbers of teams doing it would be much higher, right Patrick?