When team members learn to truly care about customers and clients and establish a more authentic relationship with them, enterprises prosper. The formula of caring relationships and loyalty is well-known but hard to produce.
A few have mentioned "maintain this relationships", I cannot agree with this more. A simple chat, not just over email but a call. Even if you end up in voicemail, it's the connections that matter. Your network may move to another company, but your relationship will also be retained thus possibly getting that new account.
Equipping your employees in a rigid onboarding process is vital to this as a whole! I know a few (mind you only a few) companies that have this in place from a customer service perspective and only a handful that have it in place for internal behavior efficiency.
Knowing your customers and your product line is vital to your success in aiding Customer service. Whether it be a sales call or customer call in, if you don’t know your company and do NOT have the social teachings of care and empathy traits you won’t succeed to the one who has them.
Embrace your employees first or they won’t be able to embrace your customers.
Great lesson, and it applies quite broadly across all sectors of work/life, no matte what industry you are in. It is a great lesson for leaders to bring to their teams.
One thing I really love about this field note is the depth that we are encouraged to explore with our teams. Getting to know clients on a personal level requires genuine curiosity that can’t be feigned. And the insight that the more we know the more we care is brilliant. It’s harder to ignore a clients call when you’ve connected at that level, and it will reap business returns.
This is a very good lesson for leaders to keep in mind regarding the relationships they build (or don’t) with members of their team.
Good morning,
Anyone in sales has learned the importance of building, growing, and maintaining a Rolodex.
Way to encourage and show the importance of knowing your team and clients.
Thanks for your time.
A few have mentioned "maintain this relationships", I cannot agree with this more. A simple chat, not just over email but a call. Even if you end up in voicemail, it's the connections that matter. Your network may move to another company, but your relationship will also be retained thus possibly getting that new account.
Equipping your employees in a rigid onboarding process is vital to this as a whole! I know a few (mind you only a few) companies that have this in place from a customer service perspective and only a handful that have it in place for internal behavior efficiency.
Knowing your customers and your product line is vital to your success in aiding Customer service. Whether it be a sales call or customer call in, if you don’t know your company and do NOT have the social teachings of care and empathy traits you won’t succeed to the one who has them.
Embrace your employees first or they won’t be able to embrace your customers.
Equip, Equip, Equip. Rinse and repeat!😉
Have a beautiful day!’
Great lesson, and it applies quite broadly across all sectors of work/life, no matte what industry you are in. It is a great lesson for leaders to bring to their teams.
One thing I really love about this field note is the depth that we are encouraged to explore with our teams. Getting to know clients on a personal level requires genuine curiosity that can’t be feigned. And the insight that the more we know the more we care is brilliant. It’s harder to ignore a clients call when you’ve connected at that level, and it will reap business returns.