People like to make big inferences from small bites of information. We prefer to judge others, especially leaders, on seemingly inconsequential actions, as opposed to waiting for the grand event. For example, when a leader admits a small mistake, maybe one that is even out of view, it is sometimes seen as a bigger reflection of character than acknowledging a big mess that everyone can see. When it comes to judging a leader’s credibility, small carries a big punch.
Small Promises, Small Lies
Small Promises, Small Lies
Small Promises, Small Lies
People like to make big inferences from small bites of information. We prefer to judge others, especially leaders, on seemingly inconsequential actions, as opposed to waiting for the grand event. For example, when a leader admits a small mistake, maybe one that is even out of view, it is sometimes seen as a bigger reflection of character than acknowledging a big mess that everyone can see. When it comes to judging a leader’s credibility, small carries a big punch.