When leaders believe they can know the outcome of a decision with absolute certainty, they ride a false sense of security. Despite the fact that achieving certainty about a decision result is nearly impossible, leaders often set their sights on this lofty goal. They turn over every stone and examine even the smallest pieces of information, all the while eliminating uncertainty layer by layer.
Should Leaders Seek Certainty or Clarity?
Do you have any recommended behaviors to get clarity and avoid falling into the trap of certainty?