As a general rule, people don’t wash rental cars before returning them. Since we don’t own them or have a stake in their cleanliness, washing a rental car seems like a silly thing to do. This logic extends to teams and organizations, as well. Team members don’t take the same pride and care regarding issues and initiatives they don’t own. When team members have a stake through control, autonomy, and ownership, they engage differently.
I waited to comment so I would not hijack the more pertinent conversation.
I recently received a bill from a well known rental car company 8 months after I had turned in my rental. The bill was for $450 b/c I did not clean the car before turning it in. Customer service explained to me that the contract stated that I must "return the car in the same condition". Oh! Well, ok. LOL. After I appealed, they reduced the bill, but I was "over a barrel" as they say. Just thought I'd share with the community that when renting from the Avis/Budget group, I'll be washing / vacuuming my car in the future as well as getting a signature at drop off.
Until that experience, your analogy made perfect sense (and still does in context).
Yep. Budget. It was a great car & other than that the experience was ideal. When I got the letter I was SURE it was a hoax. There were typos etc. So, i ignored the number in the letter and called the main Budget number to investigate. The CS supervisor said her helped me out cuz i was so nice. :) Reduced to $150. Somehow it did not feel like a win. I am thankful I had the $ to pay and that of all the possible "bad" things that could happen, this was pretty lightweight.
lol. No. In fact, they sent pictures supporting their claim. There was a paper bag in the back seat, an empty cup in the cup holder, & other than that it was all stuff you'd vacuum up - Sand on the floor mats, some floral debris in the cargo compartment, etc. I'm not the neatest person in the world, but I'm no slob either. This was a "twilight zone" sort of thing.
How do we know or maybe why does this plan work for organization under survivorship pressure and with weak field leader talent?
This was actually the opposite of what I thought st first, that this is when you might want leaders to hand hold and guide and take tight her reigns.
I see some of the reasoning in the article that the folks on the front lines might have better local information and more motivation but in and stay if they feel and take more ownership.
On the other hand, their decisions and move matter that much more when things are going bad and the organization might already be close to some edge, so it can feel that there is less room for error.
It seems to me there might be a few different reasons for each and still trying to wrap my head around it.
If it is real survivorship pressure, then the organization would feel it in a more visceral way.
The tendency to call an organization a startup, for instance, might be trying to capture some of the advantages that come from survivorship pressure, but those tactics are largely transparent.
Just clarifying as you continue to consider, Chris M.
Saying you're giving ownership and actually giving it are very different things.
I waited to comment so I would not hijack the more pertinent conversation.
I recently received a bill from a well known rental car company 8 months after I had turned in my rental. The bill was for $450 b/c I did not clean the car before turning it in. Customer service explained to me that the contract stated that I must "return the car in the same condition". Oh! Well, ok. LOL. After I appealed, they reduced the bill, but I was "over a barrel" as they say. Just thought I'd share with the community that when renting from the Avis/Budget group, I'll be washing / vacuuming my car in the future as well as getting a signature at drop off.
Until that experience, your analogy made perfect sense (and still does in context).
Thanks again for sharing your wisdom so freely.
Whoa! Never heard of that at all!
Was that a big brand rental company??
Yep. Budget. It was a great car & other than that the experience was ideal. When I got the letter I was SURE it was a hoax. There were typos etc. So, i ignored the number in the letter and called the main Budget number to investigate. The CS supervisor said her helped me out cuz i was so nice. :) Reduced to $150. Somehow it did not feel like a win. I am thankful I had the $ to pay and that of all the possible "bad" things that could happen, this was pretty lightweight.
Did you go off-roading in it? Was it exceptionally dirty?
lol. No. In fact, they sent pictures supporting their claim. There was a paper bag in the back seat, an empty cup in the cup holder, & other than that it was all stuff you'd vacuum up - Sand on the floor mats, some floral debris in the cargo compartment, etc. I'm not the neatest person in the world, but I'm no slob either. This was a "twilight zone" sort of thing.
Nicely written.
Well… thank you for taking the time.
Your newsletter is always on point, thank you.
How do we know or maybe why does this plan work for organization under survivorship pressure and with weak field leader talent?
This was actually the opposite of what I thought st first, that this is when you might want leaders to hand hold and guide and take tight her reigns.
I see some of the reasoning in the article that the folks on the front lines might have better local information and more motivation but in and stay if they feel and take more ownership.
On the other hand, their decisions and move matter that much more when things are going bad and the organization might already be close to some edge, so it can feel that there is less room for error.
It seems to me there might be a few different reasons for each and still trying to wrap my head around it.
If it is real survivorship pressure, then the organization would feel it in a more visceral way.
The tendency to call an organization a startup, for instance, might be trying to capture some of the advantages that come from survivorship pressure, but those tactics are largely transparent.
Just clarifying as you continue to consider, Chris M.
Saying you're giving ownership and actually giving it are very different things.