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M. Wagoner's avatar

I will start practicing this in my professional and personal life. I have often been told to listen without actively thinking of my response, but that really did not go deep enough. This explanation provides a deeper perspective and gives me a tool to help balance myself. Thank you.

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John B. Waits's avatar

This is very well-said. One of the cultural values at our organization is listening generously, and one of the components of Crucial Conversations is to “talk tentatively and encourage testing”... but I feel like this framing adds value - Listen Like You’re Wrong - in tangible ways that can be immediately implemented.

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