Pretty much, plus I say it a lot myself. In a team setting, I’ll even share my process in finding the right answer by making a call, looking something up, or a lot of times, practicing critical thinking skills to identify root cause of an issue. Unfortunately, the transfer rate is still low.
I love, “I don’t know.” Followed up with finding out the answer. I teach this to my people daily
Good. There is real power there.
How do you teach it? Straight up encouragement to simply say it more often?
Pretty much, plus I say it a lot myself. In a team setting, I’ll even share my process in finding the right answer by making a call, looking something up, or a lot of times, practicing critical thinking skills to identify root cause of an issue. Unfortunately, the transfer rate is still low.