Talented and productive colleagues sometimes take a left turn toward mediocrity and sub-par work without any plausible explanation. Seemingly out of the blue, these normally hard-working team members are showing up late and taking shortcuts to get work done quickly. One moment they are highly responsible, and then all of a sudden, they’re shrugging off feedback. They refrain from doing anything they aren’t required to do.
"Caregivers who can learn to sustain their genuine curiosity about and receptivity to patients' perspectives, even in the midst of emotionally charged interactions, not only reduce levels of anger and frustration for both parties, they can significantly improve decision-making on both ends and increase the effectiveness of treatment."
Leading with genuine curiosity keeps leaders our of trouble better than just about anything.
Anybody have any resources on behaviors that increase capacity for curiosity?
I've always assumed that "keep asking questions" would not do the trick if you didn't first have capacity expanded.
"Caregivers who can learn to sustain their genuine curiosity about and receptivity to patients' perspectives, even in the midst of emotionally charged interactions, not only reduce levels of anger and frustration for both parties, they can significantly improve decision-making on both ends and increase the effectiveness of treatment."
This is specifically about the effectives of empathetic curiosity in doctors, but touches on the essence of your question: https://www.berkeley.edu/news/media/releases/2007/05/08_doctorpatient.shtml