Great piece. Too many like to place blame, but a failure has layers of build up. Your car’s transmission doesn’t fail because it made an error. Its owner didn’t change the fluid, abused it, or the engineer who designed it made a mistake or two. More than one factor.Maybe it was also the quality of the metal. Nonetheless, find the issue, get better.
This is a crucial distinction, one that is often overlooked. Therefore, it is up to the leader to communicate the difference to their team and reinforce their proper use.
This makes a lot of sense to create this rule of thumb.
Failures are dealt with publicly.
Errors are addresses privately.
Great piece. Too many like to place blame, but a failure has layers of build up. Your car’s transmission doesn’t fail because it made an error. Its owner didn’t change the fluid, abused it, or the engineer who designed it made a mistake or two. More than one factor.Maybe it was also the quality of the metal. Nonetheless, find the issue, get better.
Metaphors abound once this distinction is brought to light.
Thanks, Brad.
This is a crucial distinction, one that is often overlooked. Therefore, it is up to the leader to communicate the difference to their team and reinforce their proper use.
Agreed, Darlene... perhaps a dialogue is in order specifically on these terms and ideas.