Leaders too often assume that in handing off work, team members understand that they are now accountable. Instead of asking for — and confirming — a promise, leaders commonly assign projects and outcomes without making sure team members know they are answerable for the results. A promise implied is not a promise given.
Extracting the Promise of Accountability
Extracting the Promise of Accountability
Extracting the Promise of Accountability
Leaders too often assume that in handing off work, team members understand that they are now accountable. Instead of asking for — and confirming — a promise, leaders commonly assign projects and outcomes without making sure team members know they are answerable for the results. A promise implied is not a promise given.