Surprises make us feel out of control. That’s true for any organization or team. Both leaders and their followers dread surprises. They know from experience that unexpected events create confusion, zap confidence, and leave everyone feeling exposed.
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Do You Have a Plan B for That?
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Surprises make us feel out of control. That’s true for any organization or team. Both leaders and their followers dread surprises. They know from experience that unexpected events create confusion, zap confidence, and leave everyone feeling exposed.