“Holding others accountable” has become a popular expression across the culture, but what does it really mean? When a team member or leader accepts the obligation of achieving a specific outcome, they become accountable. By owning the result, they commit to perform and to achieve the desired end state. In the words of one leadership expert, “Accountability is the glue that ties commitment to the result.”
Holding others accountable--should start with holding ourselves accountable.
What can throw this off?
If the company is trying to turn the tanker of culture around to this, a well-placed person who loves compliance more than people might erode the attempt at building trust here?
Here is our 15 minute discussion on this topic: