Turning angry customers or clients into raving fans is an act of leadership often overlooked by more traditional views. In every customer experience that goes terribly wrong, there exists the possibility of responding to the event in such a way as to create a lasting and positive impact.
Correct Errors in Remarkable Ways
Correct Errors in Remarkable Ways
Correct Errors in Remarkable Ways
Turning angry customers or clients into raving fans is an act of leadership often overlooked by more traditional views. In every customer experience that goes terribly wrong, there exists the possibility of responding to the event in such a way as to create a lasting and positive impact.