If you have returned a gift this holiday season, you might have been hoping for a smooth and consistent customer experience so the exchange could go quickly and conveniently.
Another excellent observation! This same phenomenon plagues education as well with educators privileging homogeneity and non-controversy over education. Bold teachers dare to challenge student assumptions, but they often pay a high price. Student and parent complaints prevail over pedagogical goals. This dumbing-down happens at every level.
Though uniformity reduces errors and mitigates risk, it is the unexpected kindness, the unplanned effort, that builds loyalty.
When the rigid structure of standardized service accommodates human warmth, magic happens.
Another excellent observation! This same phenomenon plagues education as well with educators privileging homogeneity and non-controversy over education. Bold teachers dare to challenge student assumptions, but they often pay a high price. Student and parent complaints prevail over pedagogical goals. This dumbing-down happens at every level.
A culture can be developed where the extraordinary becomes the ordinary.