Offering feedback to those who are steadfastly opposed to receiving it is a challenge every leader faces at some point. We all have team members or colleagues who don’t want to hear the feedback offered by you or anyone else for that matter. Defensiveness and hypersensitivity can prevent even top performers from listening to important feedback.
Thanks for the great suggestion. Perhaps consider following this cause and effect, with a question "what is your perspective on this situation?". Often times, we may not understand the frame of reference of the person we are evaluating.
Thanks, John. The C&E suggestion here allows a leader to make neutral observations, like a scientist might. Asking the team member's perspective is a great way to get them to talk first, but careful, in the case of a person who is actively rejecting feedback... you might be providing a stage for them to be even more defensive.
But certainly, seeking to understand their point of view on any situation is important.
Thanks for the great suggestion. Perhaps consider following this cause and effect, with a question "what is your perspective on this situation?". Often times, we may not understand the frame of reference of the person we are evaluating.
Thanks, John. The C&E suggestion here allows a leader to make neutral observations, like a scientist might. Asking the team member's perspective is a great way to get them to talk first, but careful, in the case of a person who is actively rejecting feedback... you might be providing a stage for them to be even more defensive.
But certainly, seeking to understand their point of view on any situation is important.