Offering feedback to those who are steadfastly opposed to receiving it is a challenge every leader faces at some point. We all have team members or colleagues who don’t want to hear the feedback offered by you or anyone else for that matter. Defensiveness and hypersensitivity can prevent even top performers from listening to important feedback.
Thanks for the great suggestion. Perhaps consider following this cause and effect, with a question "what is your perspective on this situation?". Often times, we may not understand the frame of reference of the person we are evaluating.