When reviewing a colleague on video who has a reputation for being an outstanding speaker, several qualities jump out. The speaker is not very articulate, often stumbling on words and phrases. Moreover, the use of empty expressions like “you know” and “right” is so common it is painful. In fact, non-fluencies and stammers are so abundant as to break up sentences and thoughts, making them harder to process. Yet, on the whole, the speaker gets the job done with flair. Those who experienced the presentation live suggested it was an outstanding display and another great presentation. How can this be?