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Admired Leadership's avatar

We took a few minutes to discuss the Planning Fallacy together: https://twitter.com/i/spaces/1YqKDoEnbzoxV

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David C Morris's avatar

Re: Deadlines - I think we sometimes put undue pressure on ourselves and set self-imposed deadlines when they aren't really needed. I've found (I've actually measured this) that people care less about meeting a deadline and more about regular communication about progress. I did a study for a Facilities Department where I tried to identify key drivers of customer satisfaction on Facilities Services requests (N ~ 12,000 requests). The #1 predictor of customer satisfaction was not 'the request was completed on-time' but 'the Service Tech provided frequent updates to me on the progress and completion of my request'. Like the Admired Leadership behavior - Frequency, Not Quality, Deepens Relationships Most.

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