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Dr. Jim Salvucci's avatar

My secret lesson was always lunch. I would go out to lunch with individuals on a rotating basis. These appointments were priorities on my schedule so that people felt how much I valued them. Even if all we talked about was not work related, it was one way to build trust and learn about people—their values and priorities. I even used strategic lunches to build alliances and then coalitions.

When I moved to a new institution, I met individually with every single person in their office. It took months, but I instantly built a rapport and laid the groundwork for trust. Plus I learned a great deal about them, the institution, how I was perceived, and where I was falling short and needed to correct. Invaluable!

There is nothing like that individual attention, but it has to be real. You can’t fake it.

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David C Morris's avatar

My hiring manager at my last company did this best. After I didn't do well during the second round of interviews with HR Business Partners, she called me the night before my third round with the Head of HR, and asked me what time my interview was the next day. It was at 8:00 and she asked if I would arrive an hour early to meet with her and prep. Wow! I knew I would be working for a great leader if she was willing to make an investment in me even before I got the job. This behavior continued after being hired. Even though we only worked together for six months (she left), she'd often walk by my desk, tell me to grab a pen and my notebook, and follow her to some meeting. Most of the time, she would tell me to just sit their and watch and listen. On our way back from these meetings, she'd ask me what I saw in there and what I thought about it. I came up with the term, 'bring you along' behaviors (as opposed to 'keep you down' or the 'absentee landlord'). Thanks for today's post. It reminded me of her and the fact I haven't reached out to her in a while to say hello.

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